How do refunds work?

The client paid your Wayl store, so the refund comes out of your store. Jalsa works out the amount and asks your store for it once the cancellation is saved; it never holds the money.

Who pays whom

1. The clientPays online
2. Your Wayl storeThe money is yours
3. The cancellationJalsa works out the amount from the booking's terms
4. Your store sends it backDone once Wayl confirms it

How much comes back

• Full refundThe client cancels before free cancellation endsOn the terms every new business starts with, cancelling is free up to 24 hours before, and everything paid online comes back.
• Part of itThe client cancels after that50% of what was paid online comes back on these terms. You can change them in Booking and cancellation; the change reaches new bookings only.
• Full refundYou cancel an event dateEvery client booked on it gets back everything they paid online, whatever the terms. How do I cancel a date?
• No refundThe client paid in cashJalsa never returns cash: that stays between you and the client. The same goes for a transfer you recorded yourself.

When the refund is yours to make

Common questions