The client paid, but it doesn't show

We don't record a payment because a client says they paid, or came back from the payment page. It's recorded once your Wayl store confirms it, or you record it. That keeps a booking from looking paid when it isn't.

How a payment is recorded

1. The client pays
2. It's confirmedBy Wayl, or by you
3. The booking reads paid
4. ReportsIn the month of the booking's date

The cases

• OnlineThey paid online a few minutes agoThe booking waits for Wayl to confirm. If its notice doesn't reach us, we ask your store ourselves every few minutes. Give it a little time, and don't record cash for this amount.
• CashThey paid you cashCash doesn't show until you record it on the booking: until then it reads No payment recorded yet. How do I record it?
• TransferThe client says they sent a transferTheir word doesn't change the booking. Check your account, then tap Received on Today. How?
• DepositThey paid only partWhen the client paid the deposit, the booking shows what was paid and what's left. The rest is paid on arrival: record it when you get it.
• ReportsThe money is in another monthA booking's money counts in the month of its date, not the day it was paid. Look for it in Reports under the booking's month.

Common questions