When do I get my refund?
What you paid online goes back from the provider's Wayl store to the same card or wallet, and it's done once Wayl confirms it.
You paid the provider's store, so the money comes back from their store. When you cancel, Jalsa works out what's yours and asks their store for it at once; it never holds your money. Follow it in My payments.
How the money travels
- You cancel
- Jalsa asks the store
- Wayl sends it back
- It's back
How much comes back
- Full refundYou cancel before free cancellation endsEverything you paid up front comes back. The booking's page shows when free cancellation ends.
- Part of itYou cancel after thatThe share the booking's terms name comes back, which may be nothing. You see the amount before you confirm.
- Full refundThe provider cancels your bookingEverything you paid up front comes back. If they moved your booking and it doesn't suit you, cancelling is free for 48 hours.
- Nothing hereYou paid in cash, or didn't comeCash is between you and the provider. If they record that you didn't come, nothing comes back; message them if that's a mistake.
Common questions
How long does it take?
It depends on Wayl and your bank or wallet. Until Wayl confirms it, My payments shows it as On the way, and the booking's page says it's back once it is.
I was emailed that the provider will return it themselves
This happens when the amount is too small for Wayl, their store was disconnected, or Wayl didn't accept the refund. They return it from their Wayl account or in cash. Message them on WhatsApp if it's late.
I paid by transfer
The provider returns what's due to you themselves, since the transfer went straight to them.
I never finished paying and my booking was cancelled
Nothing was taken, so nothing comes back. Book again if you like. About paying