Return a refund you owe a client
Wayl sends most refunds back on its own after a cancellation. One it can't send becomes yours: you return it yourself, then mark it returned.
Step 1: When a refund becomes yours to return, we email you. Open Settings, then Payments: it waits under Refunds, marked Yours to return.When a refund becomes yours to return, we email you. Open Settings, then Payments: it waits under Refunds, marked Yours to return.
Step 2: Return the amount to the client from your Wayl dashboard, using the Wayl order shown beside it, or in cash.Return the amount to the client from your Wayl dashboard, using the Wayl order shown beside it, or in cash.
Step 3: Tap Mark returned. If the client told you to keep it, tap Waived by the client instead.Click Mark returned. If the client told you to keep it, click Waived by the client instead.
Common questions
I can't find the Refunds section
It only shows while a refund hasn't reached its client yet. If it isn't there, you owe nothing.
Can I refund money a cancellation didn't ask for?
Jalsa works out refunds from the booking's terms only. Anything beyond that you return from your Wayl dashboard or in cash, and Jalsa doesn't record it. How do refunds work?